{"id":18585,"date":"2022-05-06T12:58:21","date_gmt":"2022-05-06T11:58:21","guid":{"rendered":"https:\/\/www.onnecgroup.com\/2022\/05\/06\/managed-services-for-global-investment-bank-2\/"},"modified":"2023-02-20T14:42:44","modified_gmt":"2023-02-20T14:42:44","slug":"managed-services-for-global-investment-bank-2","status":"publish","type":"post","link":"https:\/\/www.onnecgroup.com\/de-DE\/2022\/05\/06\/managed-services-for-global-investment-bank-2\/","title":{"rendered":"Managed Services f\u00fcr einen Langj\u00e4hrigen Kunden"},"content":{"rendered":"\n
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projetkE: SUPPORT F\u00dcR EINE GLOBALE INVESTMENTBANK<\/mark> <\/h1>\n\n\n\n

ERNEUERUNG UND GEOGRAFISCHE ERWEITERUNG UNSERER MANAGED SERVICES F\u00dcR EINEN LANGJ\u00c4HRIGEN KUNDEN \u2013 EINE GLOBALE INVESTMENTBANK<\/h2>\n<\/div><\/div>\n\n\n\n
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Smiling handsome young businessman working in call center. Shot of a cheerful young man working in a call center with his team. Confident male operator is working with colleagues. Call center operators sitting in a row at desks.<\/figcaption><\/figure>\n<\/div>\n\n\n\n
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Der Kunde, eine globale Investmentbank, vertraut bereits seit \u00fcber 15 Jahren auf unsere Leistungen. Nach einem ersten Vertrag \u00fcber eine Verkabelungsl\u00f6sung folgte eine weitere Kooperation im Bereich Managed Services<\/a>.<\/p>\n\n\n\n

Ausgangspunkt war ein ressourcenbasierter Vertrag, der die Zeit von Montag bis Freitag zwischen 07:00 und 19:00 Uhr abdeckte. Im Zuge des wachsenden Bedarfs wurde jedoch ein Supportvertrag ben\u00f6tigt, der zuk\u00fcnftige Leistungen besser ber\u00fccksichtigt und die Wettbewerbsf\u00e4higkeit des Kunden unterst\u00fctzt: Aufgrund neuer operativer Anforderungen wurde eine Erweiterung auf ein 24\u00d77-Supportmodell ben\u00f6tigt.<\/p>\n\n\n\n

Die Erneuerung unserer Serviceleistungen umfasste eine geografische Erweiterung der bestehenden Services sowie eine Verl\u00e4ngerung des \u201eBusiness as Usual\u201c-Vertrags (BAU) mit Servicekontrolle. Unsere Services umfassen nun Infrastrukturmanagement, Netzwerkreparaturen, interne Umz\u00fcge, Erg\u00e4nzungen und Anpassungen (\u201eInternal Moves, Adds and Changes\u201c, IMACs), Desktop-MACs, Supportleistungen f\u00fcr Rechenzentren, Telefonie sowie IKT-Projektmanagement vor Ort.<\/p>\n\n\n\n

Unser Kunde profitiert nun von den Vorteilen und der Sicherheit eines 24\u00d77 erreichbaren Supports an Schl\u00fcsselstandorten, der von erfahrenen Fachkr\u00e4ften gem\u00e4\u00df Service Level Agreements umgesetzt wird.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Der Kunde, eine globale Investmentbank, vertraut bereits seit \u00fcber 15 Jahren auf unsere Leistungen. Nach einem ersten Vertrag \u00fcber eine Verkabelungsl\u00f6sung folgte eine weitere Kooperation im Bereich Managed Services.<\/p>\n","protected":false},"author":4,"featured_media":1652,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[368],"post-type":[421],"class_list":["post-18585","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-services","post-type-case-studies"],"acf":[],"yoast_head":"\nManaged Services f\u00fcr einen Langj\u00e4hrigen Kunden - Onnec<\/title>\n<meta name=\"description\" content=\"Onnec\u2019s service refresh included geographically expanding existing services and renewing the BAU contract with service control. 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