From on-site maintenance and urgent fixes to 24/7 monitoring, we can keep your IT network at the top of its game. Get everything you need – from a single, global provider that’s trusted by major blue chip organisations around the globe.
For us, managed services are personal. They start with listening – to what you need to overcome or want to achieve. Then they continue with an open, flexible and dedicated approach. From on-site to on-demand, you can draw on the services you need through one multi-skilled vendor for a more efficient support model. So, there’s clear ownership from the start which means you get one complete, zero-handover service. And if your requirements change? We’re always ready (and able) to go the extra mile to meet them.
flexible managed it services
Connect to the resources and expertise you need to thrive.
Data centre managed services
Your information is precious. Keep your Data Centres secure and working at their best, around the clock and around the world. Our specialist engineers are on hand to monitor, manage and enhance your infrastructure.
Connectivity, Network and server hardware break-fix support
Whether it’s swapping server components, verifying VLANs or fault-finding fibre cabling, our technicians will align within a client’s Incident Management Framework to ensure the swiftest incident resolution outcome is achieved. In accordance with industry standards and client specific requirements, our technicians will reduce downtime and mitigate risks in your Data Centre environment.
installations, moves, additions, changes and decommissioning ( IMACD)
One-off swaps or major relocations. Our service teams seamlessly integrate within client workflows and change management systems to deliver any form of IMACD implementations. From racking and stacking servers to simply moving a patch cord, our service team ensure protocols and procedures are clearly defined and followed at every stage of the process. Risk control and consistent adherence to standards are paramount for successful change execution.
Whether you are scaling up or down, making the move to a co-location provider or heading to the cloud, ensuring your migration completes as seamless as possible – with zero downtime or delays – is paramount. Our end-to-end process provides the expertise and support you need, whether migrating 1 rack or 10,000 racks.
Our IIM/DCIM solutions can manage the data centre floor plans, rack space, all the devices and connectivity within, and even the power usage. This end-to-end connectivity provides an excellent insight into your infrastructure and the inter dependencies of equipment.
DC Operations & Management
Operational management is at the heart of everything in the Data Centre. Our teams manage all facets including connectivity and space capacity management, visitor chaperoning and access control, environment health checks, hardware audits, media data wiping, media destruction and disposal, IT stores management and Smart Hands activities.
Audit, Inventory Control & Asset Management
Governance and control is essential in the Data Centre environment. Our audits, inventories and capacity analysis tools (of everything from cables to cooling) show you where you can be more efficient. This includes IT Asset Disposition (ITAD) and logistics analysis. Our service teams can conduct quarterly and or annual cycles of the IT asset estate to validate data quality is maintained and highlight and reduce disparities. With the help of our Solution Architects, our clients can develop toolsets and integrations to enhance the audit process or connect and cross-reference asset databases and other IT data repositories.
WORKPLACE TECHNOLOGY MANAGED SERVICES
Improve workplace efficiency and productivity while reducing complexity. From installation to Break Fix and Upgrades. We offer a comprehensive support model covering all major technologies deployed across the entire lifecycle of the workplace.
Connectivity, Network and Desktop Hardware Break-Fix Support
From on-site to field service and remote managed, we offer a range of service types to meet our clients’ requirements. We support the cabling and hardware of your desktop end-to-end to reduce touchpoints and improve on downtime for the end-user. Our service engineers are trained to support a vast array of connected technologies. From desktops to digital signage, to APs and ATMs, we are there to test, check and resolve your issues.
Installations, Moves, Additions, Changes and Decommissioning (IMACD)
Our service teams seamlessly integrate within client workflows and change management systems to deliver any form of IMACD change implementation. From changing a VLAN on a network port to migrating an entire office floor of desktops, desks, furniture and filing; risk control and consistent adherence to standards are paramount for successful IMACD execution. Our service team ensure protocols and procedures are clearly defined and followed at every stage of the process.
Maintain productivity with support for your entire workstation. With desktop Services covering a variety of disciplines like traditional 1st to 3rd line engineering, IT, AV equipment and network connectivity, we cover them all. By using a single vendor to unify these services and personnel, the processes and integration are simplified and efficient.
Connect your people together anywhere, at any time, with Cisco Unified Communications Manager (CallManager). Additionally, we provide hardware support for Trader Voice technologies in the financial services market sector.
In the modern workplace, AV is becoming the backbone of agile and connected working. It can also be one of the most challenging areas for end-users. Our team of Service Technicians, Designers and Solution Architects can ensure that the solutions are fit for purpose, well implemented and integrated with your business requirements and strategic goals.
Continually evolving technologies, the demand for greater speeds, capacity, security and reliability as well as the need for the upmost flexibility means our clients must continually evaluate their requirements. Our service offering encapsulates every angle of network and wi-fi design, implementation, support and enhancement.