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Privacy & data Policy

Introduction:

Onnec Group is committed to protecting your personal information and respecting your privacy rights. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Definitions:

  • Personal Information: Any information that identifies or can be used to identify an individual, such as name, address, email, phone number, and payment information.
  • Sensitive Information: Information related to personal identifiers, financial details, or other sensitive data as defined by applicable laws.

Collection of Personal Information:

We collect the following types of personal information:

  • Contact Information: Name, address, email address, phone number.
  • Account Information: Username, password, and other credentials.
  • Usage Data: Information on how you use our website and services, including IP address, browser type, and activity logs.

This information is collected through:

  • Online forms and registrations.
  • Cookies and tracking technologies.
  • Direct interactions (phone, email, customer support).

Use of Personal Information:

We use your personal information for the following purposes:

  • Service Delivery: To provide, manage, and improve our products and services.
  • Customer Support: To respond to inquiries and provide customer service.
  • Marketing: To send promotional materials, newsletters, and other communications.
  • Compliance and Legal Obligations: To comply with legal and regulatory requirements.

Disclosure of Personal Information:

We may disclose your personal information under the following conditions:

  • Service Providers: To third-party vendors who perform services on our behalf, provided they agree to protect your information.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
  • Legal Obligations: To comply with laws, regulations, or legal processes.

Data Security:

We implement the following security measures to protect your personal information:

  • Technical Measures: Encryption, secure servers, firewalls.
  • Administrative Measures: Access controls, regular audits, staff training.
  • Physical Measures: Secure facilities, restricted access areas.

In the event of a data breach, we will notify affected individuals and regulatory authorities as required by applicable laws.

Data Retention:

We retain personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once the retention period expires, we securely dispose of the information.

Individual Rights:

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to your personal information and correct any inaccuracies.
  • Opt-Out: You can opt out of receiving marketing communications at any time.
  • Deletion: You can request the deletion of your personal information, subject to legal requirements.

To exercise these rights, please contact us at compliance@onnecgroup.com

Cookies and Tracking Technologies:

We use cookies and similar technologies to collect information about your use of our website and services. You can manage your cookie preferences through your browser settings.

International Data Transfers:

Your personal information may be transferred to, and processed in, countries other than your own. We take appropriate measures to ensure that your information is protected in accordance with this privacy policy and applicable laws.

Changes to the Privacy Policy:

We may update this policy periodically. We will notify you of significant changes by posting the updated policy on our website and indicating the date of the latest revision.

Digital Marketing Service Providers:

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

Intact:

We use a software service provided by Intact Software (UK) Ltd, (T/A Intact Software, 4th Floor, West Wing, The Maylands Building, Hemel Hempstead, HP2 7TG,) with whom we have entered into a processing agreement, to store and manage the data we collect from you in accordance with paragraph 3.

The legal basis for the processing of your data is the legitimate interest on our part in the central storage and administration of our customer and prospect data.

Analytics providers:

Our service providers may process your data while providing analytical information to us about the use of our website. These service providers may collect and/or transfer your data outside of the UK or European Economic Area.

See our cookies policy[PM2]  for details of our use of tags, pixels, and analytics tools.

HubSpot:

We use the HubSpot service (HubSpot Inc, 25 First Street, 2nd Floor, Cambridge, MA 02141, USA) with a branch office in Ireland for various purposes. Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland.

Within the scope of processing via HubSpot, information may be transferred to the USA. The security of the transmission is ensured by so-called international transfer agreements and/or standard contractual clauses, as well as further technical and organisational measures to ensure the security of your data.

  • HubSpot is an integrated software solution that covers various aspects of our online marketing. These include Email marketing, reporting, contact management (e.g. user segmentation & CRM), landing pages and contact forms. The information collected from you during your visit to our website is stored on the servers of our software partner HubSpot.
    • The legal basis for the processing of your data in HubSpot is a legitimate interest on our part to be able to communicate with you, to send you offers and news about our services that are tailored to your interests and to continuously improve our own offering based on people interested in our services.
    • In addition, we also use the analysis and tracking functions of HubSpot on our website. In this respect, HubSpot primarily records interactions by you as a visitor to our website with the help of cookies. See our cookies policy for more information.

You can find more details about how HubSpot handles your information in HubSpot‘s privacy statement at the following link: https://legal.hubspot.com/privacy-policy

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at: compliance@onnecgroup.com

For and on behalf of

Onnec Group

Paul Hogan

Data Protection Officer

28th August 2024